Privacy Policy

Trust us when we say we know your privacy is extremely important. This privacy policy is provided to explain how information is collected on our website and how that information is handled once it has been collected. Please note that this privacy policy may change at any time. While using fivepillars.co and our online store you accept the terms and conditions described in this privacy policy. For the latest changes to our privacy policy click the Privacy Policy link on our website at any time.

Five Pillars Registration

Personal information is gathered by Five Pillars during the order check out process. During the check out process, your name, mailing address, e-mail address, telephone number, credit card information, and information about your interests in and use of various products, programs, and services are collected. Your account username and password are collected at this time as well. Please note that your username is your email address and you may create your own unique password. If you forget your password you can request to have your password emailed to your email address. For security reasons, Five Pillars does not store sensitive credit card information on our servers. If at any time you would like to be removed from our email list please send an email to info@fivepillars.co and type “Remove” in the subject line.

Updating Personal Information

You can have a Five Pillars representative do this for you by emailing Five Pillars Customer Service at: info@fivepillars.co. You must first state your username and password, prior to any change of information. If you have lost or do not remember your password please send an email from the email account/address you used to register. We will only send password information to the email address listed under the account/address.

Information Usage

The information collected during registration is used primarily to process and ship your order. Your account information is maintained privately on our secure web servers. Occasionally, unless otherwise requested during the check out process, Five Pillars may share information about our customers with affiliated companies and other reputable third party vendors in order to enhance the service we provide. Five Pillars requires this information be handled securely and responsibly. Five Pillars does not sell, share, or rent email addresses and does not condone unsolicited emails.

Five Pillars will disclose any information we maintain when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request.

Remember, Five Pillars will not use or transfer the personal information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.

Cookies are small text files stored on your computer’s hard drive that Five Pillars uses to enhance your online shopping experience. Cookies are also used to speed up the browsing experience and website performance while using fivepillars.co. They are used to personalise your experience while using our website. Finally, we also use cookies to remember your information when you come back to our site. This functionality is activated when the “remember me” check box is clicked. To turn this functionality off simply uncheck the check box.

The Privacy of Young Customers

Five Pillars does not knowingly collect information from children under the age of 13. Children under the age of 13 should have their parents fill out required registration information.

Security

The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect it from being decoded by anyone other than Five Pillars.

Thanks for reading and if you've got any questions make sure to contact us on info@fivepillars.co